You should think of your help desk users as a triangle.  At the top point, you have the person who is in charge of it all.  Then under them, we have two people that work under the person in charge.  After that each person gets other people assigned to them.

This way, everybody gets a role and a place in a much more organized business.  You want to make sure each person who has people assigned under them do not have too many people assigned in that place, because then there is a chance there could be a break in communication.

Help desk software like TremenDesk, a hosted help desk solution, makes this task very easy.  From within the administrator interface, you can assign rolls and duties. You could have this group of people only able to see the desk they should be working, and then that group of people only seeing the stuff they should be looking at.  Once again, we go back to the triangle idea of help desk management.

The last thing I want you to remember is that you should always have the right balance of people both above and bellow – because without that, your proverbial pyramid is going to fall.

TremenDesk has totally re-worked the way they setup their 30 day trial.  Now we already know you needed to give no payment information up-front.  However, now they have shortened the sign up form.  All you give is your name, address, choose a domain and your done.  The account is now yours to try before you buy.

Here is a little more information about this priceless demo:

By choosing our free 30 day trial, you receive a fully functioning version of TremenDesk risk free and we do not require payment or credit card information. TremenDesk is a feature rich and easy to use web-based help desk solution. We are confident that after trying TremenDesk for 30 days, you will realize this is the perfect help desk for your business.

The Free Trial Features:

• Custom queues to logically divide your tickets (i.e. Support and Sales)
• Unlimited tickets per queue
• Fast performance – TremenDesk can handle high volumes of users, desks and queries without impacting speed
• Use your own domain name, including email integration, where customers can create tickets by emailing your desk
• Support for email attachments
• Detailed ticket statistics reporting to show how your techs are performing
• Queue statistics reporting to show the number of tickets open at one point in time

and so much more.  Try the best hosted help desk out there today.

Tickets can be set to several different statuses and serve various functions. Here are some of the most common examples:

• Locked – No one but the person who locked the ticket can see or answer it. Just remember, you will need to “unlock” the ticket once you are done with it, if you wish others to be able to view it afterwards.
• Assigned to – Using this ticket status you can assign a ticket to one specific user to handle.
• Awaiting Tech – This status sets a ticket as awaiting a response from your side, as the TremenDesk owner. For example, if a member of your staff has not answered the ticket yet, it would list as ‘awaiting tech’.
• Awaiting User – This status sets a ticket as awaiting a response from the person who submitted the ticket. Once it has been assigned this status, it will be taken off the open queue for a desk.
• Watch – You can watch any ticket that is received to the TremenDesk, ticket by ticket. Once you have decided to do so, you will receive e-mail updates any time the ticket has been modified or replied to in any way, and it will also be added to your Dashboard for review.

The same applies for assignments, awaiting, and watches, which are also not ticket statuses.

The ticket states known by the desk are:

Opened (when a ticket is newly created), idled (reserved for future use), closed (when a ticket has been closed by a user), reopened (when a customer user adds a reply to a closed ticket, the ticket is automatically reopened), merged (when two or more tickets are merged together), possible spam (when the spam filter thinks a message might be spam, but isn’t sure, it is marked “possible spam”, and will still appear in queues as if they were “opened”), spam (when the spam filter thinks a message is almost certainly spam, and won’t appear in queues; “spam” tickets will show in the spam queue).

Give the 30 day free trial a shot, there is no credit card needed, and this way you can see what many have already seen, TremenDesk is by far the best hosted help desk system out there today.

Ever wanted to know how you can get yourself signed up for one of the best help desks out there on the market today?  The TremenDesk News web site has posted a complete walkthrough on how you can sign up for TremenDesk, the flexible hosted help desk.

Here is just a small sample of the hosting help desk assistance:

Anybody out there can sign up for TremenDesk.  This help desk software is easy enough to order and to use for any business at any level.  Today, I though I would show you how easy it is to quickly get your new TremenDesk hosted help desk ordered and setup.

Interested?  Check out the fully illustrated walk through only over at TremenDesk.com.

What Are Domain Aliases?

Domain aliases are used to point multiple domain names to the same desk. We recommend this for advanced users of the desk.

Adding a New Help Desk Domain Alias

Time to take a deeper look at how the TremenDesk hosted help desk application works with domain aliases.  Today, we’ll be covering how to add a new domain alias to your help desk.

Removing Domain Name Aliases from TremenDesk

Domain name management from within TremenDesk could not be any easier.  We have already shared with you how to add a domain name alias to the hosted help desk system.

Changing the Domain in TremenDesk

We have covered all the bases of domain aliases in TremenDesk now, except for one.  Changing your primary domain name in TremenDesk, is very simple and to the point. You might need to do this if your company changed names, or you wanted to change locations of your hosted help desk.

All four of these articles are great resources, and are a fine example of why TremenDesk is the best help desk.

What is the best business help desk solution out there?  TremenDesk.

Let me paint a scenario for you, the average web citizen.  What are you do to when you are running a small to medium sized business, and you start getting a surge of new customers coming your way?  They are all coming in, looking for answers and want to get in contact with you but you don’t have anything other than that puny e-mail address on your web page.  What is a business owner to do?

You enlist the help of a professional.  For a cheap monthly, you can get yourself a help desk to fill your support void.  This way, you can easily sort, configure and get back to your customers before they go somewhere else to do business.

With TremenDesk you can:

+ Create and reply to tickets

+ Assign or unassign tickets

+ Search tickets by any string of text (email, full name, etc) or unique ticket ID #

+ View all tickets from any user

+ Merge tickets

And so much more.  Now your business is booming, the sun is shining and you are better able to handle your new clientele.  Out of all the help desks out there to choose from, TremenDesk has done the most to impress me thus far.

Here are three careers out there that you might not think would need a help desk,  but would be helped by it.

Car Dealerships – A car sales man could be helped greatly by using a help desk.  They could take quotes about what type of car a customer wants one on one via a ticket-based system.  With all the customer’s needs in one place – helping them would only take a few minutes.

Movie Rental Store – Could you local movie rental store be helped by a help desk?  Sure!  A movie rental store could easily store information in a help desk system about customers who have overdue movies, or even send out e-mail reminders when the rental needs to be taken back.

Flower Shop – Your corner flower shop (or any small business) could grow by leaps and bounds if they started to use a smart help desk solution.  They could store customer’s likes and dislikes in flowers, or even take requests for certain kinds of flowers.  Notifying them when their flowers they needed have arrived could be taken care of in a help desk ticket very easily.

Sometimes to grow your business, you have to think outside the box a little.  Online stores and businesses have been using help desk ticket systems for years – how could a help desk system help you?

Why go with TremenDesk?

TremenDesk is a flexible, stand-alone, fully-featured help desk solution, powered by Lunarpages Web Hosting.TremenDesk offers technicians and users alike a powerful yet easy-to-use component to handle any customer service environment. From small to big businesses, TremenDesk’s AJAX-based interface offers an extremely-comprehensive alternative to the competition straight out of the box. If you need to optimize your support performance or are looking for a simple choice that will not require days or even months to set up, install, or learn, TremenDesk is the perfect solution and can be hosted on your own domain name.

Why go with Lunarpages?

Lunarpages Web Hosting launched in 1998 in order to provide affordable and reliable hosting for personal websites, small business, ecommerce shops, Fortune 100 corporations, dedicated customers, and more. Lunarpages hosts the biggest and the best in the industry, utilizing the knowledge that has made us the largest web host in the world. Since 1998, Lunarpages has tailored each web hosting solution to fit the unique needs of our clientele, ensuring that every level webmaster can build, design, and launch their businesses and projects with our help every step of the way.

With a 30 free trial, why haven’t you tried TremenDesk out yet?

So, keep it in mind, that when you pick up your own TremenDesk hosted help desk – you are not only getting the best help desk application on the market, you are also getting the best hosting plan for that script out there.

For those of you who have an iPhone, they desk now works with them. Pretty sweet!

Where does one turn when they need a help desk for their help desk?  If you have the TremenDesk help desk application, you can simply visit their support page to get the help you need.

I have personally contacted them on a number of occasions, and was amazed by how quick, professional and polite they were. Via their support page, you have two ways listed to get support:

• TremenDesk FAQs
• Open Support Ticket

Of course, you can always turn towards their blog too, because it has many helpful tutorials, tips and more to get you started with the TremenDesk hosted help desk.