Feb 14
Where does one turn when they need a help desk for their help desk? If you have the TremenDesk help desk application, you can simply visit their support page to get the help you need.
I have personally contacted them on a number of occasions, and was amazed by how quick, professional and polite they were. Via their support page, you have two ways listed to get support:
Of course, you can always turn towards their blog too, because it has many helpful tutorials, tips and more to get you started with the TremenDesk hosted help desk.
Jan 10
Lunarpages Web Hosting released TremenDesk.com last year and by far this is the best online hosted helpdesk we have reviewed.
TremenDesk is idea for the following types of support/communication:
Schools – Communicate with students, parents and teachers, submit assignments etc
Businesses – Customer Support including technical, billing, sales, and various tiers of support
Best Features:
Speed – Because the desk is hosted on Lunarpages servers the speed an reliability is phenomenal!
Robust – Can handle thousands of users and queues at the same time.
Versatile – Can be used for various business types, various desks.
Affordable - Starting at under $40 per month, the best solution for your business.
Visit TremenDesk.com NOW!
Dec 14
A help desk is a place where you can get information and assistance with technical problems you might have. Many of them are broken off into two categories, the ticket portion and the tutorial portion.
In the ticket portion, you have a way for customers to contact a company or business, to answer a question or to get a response. The tutorial portion often has FAQs (frequently asked questions) answered, and popular help articles that give information for topics that are most asked about.
As for the history of the modern help desk, here is a little more information about that from Wikipedia:
In the mid 1990s, Middleton at Robert Gordon University found through his research that many organizations had begun to recognize that the real value of their help desk(s) derives not solely from their reactive response to users’ issues but from the help desk’s unique position where it communicates daily with numerous customers or employees. This gives the help desk the ability to monitor the user environment for issues from technical problems to user preferences and satisfaction. Such information gathered at the help desk can be valuable for use in planning and preparation for other units in IT.
So as you can see, at it’s core – any help desk’s purpose is to help the customer get more information, by any means necessary.
Dec 07
There are definitely a lot of things to take into consideration when it comes to picking the help desk that is right for you. TechRepublic has done an excellent article on this very topic that I would like to share with all of you:
Here is just a little taste before you dive into the real deal:
The consulting firm I work for recently asked me to find a solution to meet our help desk needs. Specific qualifications had to be met for this help desk system to become “the one.” I assumed the task would be simple — after all, I’ve spent the last 10 years covering software of all sorts, including help desk tools. The reality was much different. There are a LOT of help desk systems available. So many, I quickly realized just how challenging the selection would be.
Read the rest of 10 things to consider when choosing a help desk system.
They have touched upon many important factors here. Making it easy, branding, ticket management, web interface, personalization, security, features and budget play a key role. One help desk system I know of that meets all the qualifications is TremenDesk.
Nov 13
Are you looking for Help Desk software? Now there are many choices out there, from small to large – but only one gives you the benefit of being low in maintenance and high in value. That help desk system is none other than TremenDesk.
There is no need to learn Perl, PHP, or any other complicated scripting language to use this fantastic help desk solution. Oh no, you see it is a “hosted” help desk suite. What this means for you is that the install and the upkeep on the back end is all managed by the dedicated TremenDesk administrators. All you have to worry about is keeping your customers happy through the help desk interface that TremenDesk provides.
Give the 30 day free trial a shot, there is no credit card needed, and this way you can see what many have already seen, TremenDesk is by far the best hosted help desk system out there today.
Nov 04
As of late, I have been reading a lot of books on the topic of help desks, and how to better manage them. One of the best books I most recently read was Help Desk Manger’s Crash Course by Phil Gerbyshak. This excellent guide through the help desk management world will help both beginners and experts when it comes to managing a better help desk.
It is the guide newbies to the help desk world need, when they are on the first 90 days of the job and thereafter as a reference tool. Filled with great ideas for new managers, each chapter provides new and exciting tips to help you become a better help desk manager.
Check out the Help Desk Manger’s Crash Course on Amazon.com
The entire book is well written, and the author and contributor to the book really speak from first hand experience. This book will remind seasoned managers of the meat and potatoes of our business, and help the newbies to get up to speed in record breaking time.
Oct 21
Working on a help desk can both be a rewarding and challenging experience at the same time. When taking both the positives and negatives into play, how can you help motivate your own help desk staff?
Read the rest of this entry »
Jul 26
Over at the TremenDesk news site, they have done a great job at detailing some of the specifics of the hosted help desk application, when it comes to user and staff statistics and tracking performance.
Here is just a sample of one of the articles in question:
Due to popular demand of our look into the advanced ticket stats in the TremenDesk, we had a number of people wanting to know more about how TremenDesk handles statistics.
To drill-down into the statistics, choose a relatively short term to graph. To see to-the-minute detail, you can graph the past hour. To see hourly detail, you can graph the past day. A good place to start is 2 days, which would give enough detail without being too overwhelming.
Check out the entire series here:
Well worth checking out if you are looking to learn more about the TremenDesk hosted help desk application and the tools that come with this great help desk solution.
Mar 25
The Help Desk Reviews web site has been up for some time, so I thought we might take a look back at some of the most popular posts we have put out for the Web to see. I am always happy to help people find the right help desk to suit their needs, and I think we have done that really well over the past few months.
As always, your comments are welcomed and appreciated. What has been your favorite post featured here in the past?
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