Help Desk Reviews » Pre Sales Considerations http://www.help-desk-reviews.com the best support desk coverage online Thu, 09 Jun 2011 19:42:49 +0000 en hourly 1 http://wordpress.org/?v=3.1.3 Questions to Consider for your Next Help Desk Purchase http://www.help-desk-reviews.com/2011/01/questions-to-consider-for-your-next-help-desk-purchase/ http://www.help-desk-reviews.com/2011/01/questions-to-consider-for-your-next-help-desk-purchase/#comments Tue, 04 Jan 2011 11:14:29 +0000 admin http://www.help-desk-reviews.com/?p=71 Committing to a hosted help desk solution is a big decision and this is the backbone of your customer support reputation.  It is so important to phone or email the web hosts or software providers that you are considering with top questions, prior to spending your hard earned cash.

Here are our top 10 questions for help desk service reps:

  1. How long before my Help Desk  is available to use?
  2. Why should I choose your company to host my Help Desk?
  3. Do you have 24/7 support?
  4. Where will my Help Desk be located?
  5. Do you provide backups for free?
  6. How secure is my Help Desk?
  7. What is the contract duration I am committing to?
  8. Is there a money back guarantee and how long is it?
  9. Will your help desk solution grow as my business grows?
  10. How fast is the customer and tech experience?

We recommend TremenDesk by Lunarpages Web Hosting. Call or email them and see how they score with our top 10 questions :)

]]> http://www.help-desk-reviews.com/2011/01/questions-to-consider-for-your-next-help-desk-purchase/feed/ 0 Help Desk Coupon Code http://www.help-desk-reviews.com/2010/05/help-desk-coupon-code/ http://www.help-desk-reviews.com/2010/05/help-desk-coupon-code/#comments Wed, 26 May 2010 20:23:49 +0000 admin http://www.help-desk-reviews.com/?p=75 Want to try a help desk and can’t afford the risk?  Don’t forget most reliable help desk solutions include a free trial of a minimum of 7 days.  We recommend at least a 30 day free trial so you can test all the resources and features of the help desk you are testing.

When it comes time to purchase a help desk, what discount coupons are available?

We found this code ComeBack60 that gives you a saving of $60 with TremenDesk and this also includes a free 30 day trial.

Visit TremenDesk and mention we sent you!

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