Hope you enjoy, more will be coming soon!

Better Manage User Help Desk Permissions

The TremenDesk hosted help desk application allows you to better control your user’s help desk permissions.  Queue permissions are actually nested under the Tickets Management administrative permission. To grant a user access to all queues, check the Tickets Management checkbox:

How to Blacklist Bad Tickets in Your Help Desk

The TremenDesk all-in-one help desk solution, excel and outperforms the competition when it comes to filtering out junk.  One way it keeps spam and un-wanted tickets at bay is through blacklisting.

User Levels in TremenDesk

I recently got an e-mail from TremenDesk user who wanted to know more about how the user levels are the same, and different – and what is the use for each.  To help you understand the various user types in TremenDesk, check out this list, from the most common, to the most unique.

Get Help Desk Tutorials by E-mail (for Free!)

You can now get e-mail updates when the TremenDesk News site is updated. Enabled today, e-mail newsletters will be sent out once a day when a new post has been made to this site.  This means that every tutorial, tip, or how-to that is posted here will be delivered right into your e-mail inbox.

Replace Your E-mail Mess with TremenDesk

Many people just look at TremenDesk as one of the best stand-alone and fully-featured help desk solutions out there.  Don’t get me wrong, it does that job extremely well, but some of our users have been thinking outside the box and using it in unique and interesting ways.  Need an example?  What about people who use TremenDesk to replace their e-mail system?

TremenDesk is a powerful self-hosted help desk application that is well worth the time and money.  Why?  It’ll cut your costs in half and save you bucketloads of time.  You can try it for free (no credit card needed) at TremenDesk.com.

What Are Domain Aliases?

Domain aliases are used to point multiple domain names to the same desk. We recommend this for advanced users of the desk.

Adding a New Help Desk Domain Alias

Time to take a deeper look at how the TremenDesk hosted help desk application works with domain aliases.  Today, we’ll be covering how to add a new domain alias to your help desk.

Removing Domain Name Aliases from TremenDesk

Domain name management from within TremenDesk could not be any easier.  We have already shared with you how to add a domain name alias to the hosted help desk system.

Changing the Domain in TremenDesk

We have covered all the bases of domain aliases in TremenDesk now, except for one.  Changing your primary domain name in TremenDesk, is very simple and to the point. You might need to do this if your company changed names, or you wanted to change locations of your hosted help desk.

All four of these articles are great resources, and are a fine example of why TremenDesk is the best help desk.

Take the hosted help desk application TremenDesk for example.  This online application makes it easy to send quick response to answer any complaint, question or suggestion you might get sent your way. You can easily login to your administrator settings, pick the category you wish to add the quick reply to – and write it up.

Give it a title, give it some content and save it for later.  DONE!

Quick reply creation could not get any easier.  So give your own support crew a break and check out this five star help desk named TremenDesk.  It is by far the best host help desk out there right now – and this only one more reason for it.

TremenDesk has totally re-worked the way they setup their 30 day trial.  Now we already know you needed to give no payment information up-front.  However, now they have shortened the sign up form.  All you give is your name, address, choose a domain and your done.  The account is now yours to try before you buy.

Here is a little more information about this priceless demo:

By choosing our free 30 day trial, you receive a fully functioning version of TremenDesk risk free and we do not require payment or credit card information. TremenDesk is a feature rich and easy to use web-based help desk solution. We are confident that after trying TremenDesk for 30 days, you will realize this is the perfect help desk for your business.

The Free Trial Features:

• Custom queues to logically divide your tickets (i.e. Support and Sales)
• Unlimited tickets per queue
• Fast performance – TremenDesk can handle high volumes of users, desks and queries without impacting speed
• Use your own domain name, including email integration, where customers can create tickets by emailing your desk
• Support for email attachments
• Detailed ticket statistics reporting to show how your techs are performing
• Queue statistics reporting to show the number of tickets open at one point in time

and so much more.  Try the best hosted help desk out there today.

When submitting a ticket the first message is included in the email to the customer.  Previously it would just send the link.

What is your favorite help desk?

For those of you who have an iPhone, they desk now works with them. Pretty sweet!

TremenDesk is idea for the following types of support/communication:

Schools – Communicate with students, parents and teachers, submit assignments etc

Businesses – Customer Support including technical, billing, sales,  and various tiers of support

Best Features:

Speed – Because the desk is hosted on Lunarpages servers the speed an reliability is phenomenal!

Robust – Can handle thousands of users and queues at the same time.

Versatile – Can be used for various business types, various desks.

Affordable - Starting at under $40 per month, the best solution for your business.

Visit TremenDesk.com NOW!

Why go with TremenDesk?

TremenDesk is a flexible, stand-alone, fully-featured help desk solution, powered by Lunarpages Web Hosting.TremenDesk offers technicians and users alike a powerful yet easy-to-use component to handle any customer service environment. From small to big businesses, TremenDesk’s AJAX-based interface offers an extremely-comprehensive alternative to the competition straight out of the box. If you need to optimize your support performance or are looking for a simple choice that will not require days or even months to set up, install, or learn, TremenDesk is the perfect solution and can be hosted on your own domain name.

Why go with Lunarpages?

Lunarpages Web Hosting launched in 1998 in order to provide affordable and reliable hosting for personal websites, small business, ecommerce shops, Fortune 100 corporations, dedicated customers, and more. Lunarpages hosts the biggest and the best in the industry, utilizing the knowledge that has made us the largest web host in the world. Since 1998, Lunarpages has tailored each web hosting solution to fit the unique needs of our clientele, ensuring that every level webmaster can build, design, and launch their businesses and projects with our help every step of the way.

With a 30 free trial, why haven’t you tried TremenDesk out yet?

So, keep it in mind, that when you pick up your own TremenDesk hosted help desk – you are not only getting the best help desk application on the market, you are also getting the best hosting plan for that script out there.

Tickets can be set to several different statuses and serve various functions. Here are some of the most common examples:

• Locked – No one but the person who locked the ticket can see or answer it. Just remember, you will need to "unlock" the ticket once you are done with it, if you wish others to be able to view it afterwards.
• Assigned to – Using this ticket status you can assign a ticket to one specific user to handle.
• Awaiting Tech – This status sets a ticket as awaiting a response from your side, as the TremenDesk owner. For example, if a member of your staff has not answered the ticket yet, it would list as ‘awaiting tech’.
• Awaiting User – This status sets a ticket as awaiting a response from the person who submitted the ticket. Once it has been assigned this status, it will be taken off the open queue for a desk.
• Watch – You can watch any ticket that is received to the TremenDesk, ticket by ticket. Once you have decided to do so, you will receive e-mail updates any time the ticket has been modified or replied to in any way, and it will also be added to your Dashboard for review.

The same applies for assignments, awaiting, and watches, which are also not ticket statuses.

The ticket states known by the desk are:

Opened (when a ticket is newly created), idled (reserved for future use), closed (when a ticket has been closed by a user), reopened (when a customer user adds a reply to a closed ticket, the ticket is automatically reopened), merged (when two or more tickets are merged together), possible spam (when the spam filter thinks a message might be spam, but isn’t sure, it is marked "possible spam", and will still appear in queues as if they were "opened"), spam (when the spam filter thinks a message is almost certainly spam, and won’t appear in queues; "spam" tickets will show in the spam queue).

Give the 30 day free trial a shot, there is no credit card needed, and this way you can see what many have already seen, TremenDesk is by far the best hosted help desk system out there today.