As a fan of help desk scripts of every shape and size, I wanted to provide the world a reason in which to learn more about the best of the help desk services out there today.  I hope in the coming weeks, months and years I can provide you with all the news, tutorials, tips and everything else you would ever want to know about hosted help desk and help desk scripts out there, today.

What makes a help desk great?  I’ll be sure to let you know right here on help-desk-reviews.com.

What is My Favorite Help Desk Solution?

TremenDesk is by far my favorite suggestion when somebody asks me which help desk provider they should go with.  Here is a little more information about the TremenDesk hosted help desk service.

With TremenDesk help desk you don’t have to worry about installation, software licensing costs, and upgrade charges. TremenDesk help desk is a web-based application, fully featured with Email Handling.

With TremenDesk help desk you can:

  • Create and reply to tickets
  • Assign or unassign tickets
  • Search tickets by any string of text (email, full name, etc) or unique ticket ID #
  • View all tickets from any user
  • Merge tickets
  • View ticket response times for any section on the desk.
  • Update ticket status as “awaiting user” or “awaiting tech”
  • View technician data to ensure quality control
  • Add an unlimited amount of private notes to ticket

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I hope you enjoy this help desk resource, and you keep coming back for even more information, news, tutorials and more.