Help Desk Reviews

Are you looking for a help desk?  Out of all the options out there, I think TremenDesk gives you the most bang for your buck.  Don’t take my word for it though – check out these awesome tutorials I found on their site:

Better Manage User Help Desk Permissions

The TremenDesk hosted help desk application allows you to better control your user’s help desk permissions.  Queue permissions are actually nested under the Tickets Management administrative permission. To grant a user access to all queues, check the Tickets Management checkbox:

How to Blacklist Bad Tickets in Your Help Desk

The TremenDesk all-in-one help desk solution, excel and outperforms the competition when it comes to filtering out junk.  One way it keeps spam and un-wanted tickets at bay is through blacklisting.

User Levels in TremenDesk

I recently got an e-mail from TremenDesk user who wanted to know more about how the user levels are the same, and different – and what is the use for each.  To help you understand the various user types in TremenDesk, check out this list, from the most common, to the most unique.

Get Help Desk Tutorials by E-mail (for Free!)

You can now get e-mail updates when the TremenDesk News site is updated. Enabled today, e-mail newsletters will be sent out once a day when a new post has been made to this site.  This means that every tutorial, tip, or how-to that is posted here will be delivered right into your e-mail inbox.

Replace Your E-mail Mess with TremenDesk

Many people just look at TremenDesk as one of the best stand-alone and fully-featured help desk solutions out there.  Don’t get me wrong, it does that job extremely well, but some of our users have been thinking outside the box and using it in unique and interesting ways.  Need an example?  What about people who use TremenDesk to replace their e-mail system?

TremenDesk is a powerful self-hosted help desk application that is well worth the time and money.  Why?  It’ll cut your costs in half and save you bucketloads of time.  You can try it for free (no credit card needed) at TremenDesk.com.

Quick responses make our lives easier, because they can sum up a general thought or idea on a topic all at once.  Of course though, as with any good thing, you have to remember to use it in moderation.

When to use a Quick Response

• For general fact gathering to help the customer
• To pass along generic notices or updates

When not to use a Quick Response

• When a customer or client is mad or upset
• When you need to give a more personalized response
• For specific troubleshooting steps unique to that person

Better knowledge of when to or when not to use a quick response on your own help desk setup is a good thing to keep in mind.  Some customers, if they pick up on the fact, become very annoyed with it.  So as a general rule of thumb – make sure you use it only for general topics or requests.

What makes TremenDesk better than your average help desk software?  Well, it offers you the software, the hardware and ever other –ware you could want together as a bundled package.

Not only do you get access to one of the best help desk suites out there in the market today, you also get it hosted and updated for you for free.

• So let us list off the benefits you get with TremenDesk:
• Script? Yes, you get TremenDesk – so that is a BIG check mark!
• Hosting?  Yes, hosting is provided by Lunarpages, one of the best in the business!
• Updates? Yes, the TremenDesk admins will update the script for you to roll out security fixes or new features

So, now can you see why TremenDesk is better than any other help desk software solution out there today?