Jul 26
Over at the TremenDesk news site, they have done a great job at detailing some of the specifics of the hosted help desk application, when it comes to user and staff statistics and tracking performance.
Here is just a sample of one of the articles in question:
Due to popular demand of our look into the advanced ticket stats in the TremenDesk, we had a number of people wanting to know more about how TremenDesk handles statistics.
To drill-down into the statistics, choose a relatively short term to graph. To see to-the-minute detail, you can graph the past hour. To see hourly detail, you can graph the past day. A good place to start is 2 days, which would give enough detail without being too overwhelming.
Check out the entire series here:
Well worth checking out if you are looking to learn more about the TremenDesk hosted help desk application and the tools that come with this great help desk solution.
Jul 14
Why are quick replies important to a help desk service? Hey Jack, that is an easy one to wrap your mind around. A lot of people out there ask the same questions over and over again. Would it not be nice to have them answered in one single location, every time. With a quick reply in hand, you can cut minutes off your response times, every time.
Take the hosted help desk application TremenDesk for example. This online application makes it easy to send quick response to answer any complaint, question or suggestion you might get sent your way. You can easily login to your administrator settings, pick the category you wish to add the quick reply to – and write it up.
Give it a title, give it some content and save it for later. DONE!
Quick reply creation could not get any easier. So give your own support crew a break and check out this five star help desk named TremenDesk. It is by far the best host help desk out there right now – and this only one more reason for it.
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