Committing to a hosted help desk solution is a big decision and this is the backbone of your customer support reputation.  It is so important to phone or email the web hosts or software providers that you are considering with top questions, prior to spending your hard earned cash.

Here are our top 10 questions for help desk service reps:

  1. How long before my Help Desk  is available to use?
  2. Why should I choose your company to host my Help Desk?
  3. Do you have 24/7 support?
  4. Where will my Help Desk be located?
  5. Do you provide backups for free?
  6. How secure is my Help Desk?
  7. What is the contract duration I am committing to?
  8. Is there a money back guarantee and how long is it?
  9. Will your help desk solution grow as my business grows?
  10. How fast is the customer and tech experience?

We recommend TremenDesk by Lunarpages Web Hosting. Call or email them and see how they score with our top 10 questions :)