Security for help desk users and owners should always be a top priority.  So, with that said – what security tips and tricks should you keep in mind when running a help desk or using a help desk.  I will share with you a few suggestions for each.

Here are some good help desk security tips for users and owners.

Help Desk Users

  • Do not give out information you should keep private, such as credit card, social security details or passwords.
  • Clear your browser history and cache regularly if you share the computer you are on with multiple people or you use a public computer.

Help Desk Owners

  • Make sure you keep your scripts up to date, unless you are using an online hosted help desk solution like TremenDesk – which in that case updating isn’t needed.
  • Make sure you offer alternatives to the help desk, such as phone support, if clients don’t feel comfortable giving some information over the phone.

You can never be too safe these days when it comes to online security, so my last tip for both types of help desk users (both the owners of them and the users of them) would be to use common sense.