Help Desk Manager’s Crash Course
Spotlight Articles January 19th, 2010
As of late, I have been reading a lot of books on the topic of help desks, and how to better manage them. One of the best books I most recently read was Help Desk Manger’s Crash Course by Phil Gerbyshak. This excellent guide through the help desk management world will help both beginners and experts when it comes to managing a better help desk.
It is the guide newbies to the help desk world need, when they are on the first 90 days of the job and thereafter as a reference tool. Filled with great ideas for new managers, each chapter provides new and exciting tips to help you become a better help desk manager.
Check out the Help Desk Manger’s Crash Course on Amazon.com
The entire book is well written, and the author and contributor to the book really speak from first hand experience. This book will remind seasoned managers of the meat and potatoes of our business, and help the newbies to get up to speed in record breaking time.
January 25th, 2010 at 3:32 am
Glad you enjoyed the book. Jeff and I worked hard to bring you something that was interesting AND practical. Awesome that you agree we hit the mark on that.
And please note: Jeff is more than just a contributor. He was a true co-author and worked his butt off to help make this a great book.