Help Desk Reviews

As of late, I have been reading a lot of books on the topic of help desks, and how to better manage them.  One of the best books I most recently read was Help Desk Manger’s Crash Course by Phil Gerbyshak.  This excellent guide through the help desk management world will help both beginners and experts when it comes to managing a better help desk.

It is the guide newbies to the help desk world need, when they are on the first 90 days of the job and thereafter as a reference tool.  Filled with great ideas for new managers, each chapter provides new and exciting tips to help you become a better help desk manager.

Check out the Help Desk Manger’s Crash Course on Amazon.com

The entire book is well written, and the author and contributor to the book really speak from first hand experience. This book will remind seasoned managers of the meat and potatoes of our business, and help the newbies to get up to speed in record breaking time.

With the economy going the way it is, many people out there today are looking to start their own home business.  Whether your selling t-shirts, or building the next great online service, you need help to get this done.  Let’s take a look at what you need to remember when setting up shop.

Setup a Place of Business

Now, you might be running your business out of your cellar, however you need to give the impression that you are bigger than you really are.  Go up to your local post office, and see if you can setup a PO Box address – so people can reach your business by mail.  This also helps to keep your personal mail separate from your business mail.

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