Help Desk Reviews

What makes TremenDesk better than your average help desk software?  Well, it offers you the software, the hardware and ever other –ware you could want together as a bundled package. 

Not only do you get access to one of the best help desk suites out there in the market today, you also get it hosted and updated for you for free. 

• So let us list off the benefits you get with TremenDesk:
• Script? Yes, you get TremenDesk – so that is a BIG check mark!
• Hosting?  Yes, hosting is provided by Lunarpages, one of the best in the business!
• Updates? Yes, the TremenDesk admins will update the script for you to roll out security fixes or new features

So, now can you see why TremenDesk is better than any other help desk software solution out there today?

You have asked for them, so I am now happy to deliver them to you.  Here are some screenshots of the TremenDesk hosted help desk in action.

Read the rest of this entry »

One of the major benefits that TremenDesk has over any and all competitors is the fact that is is bundled with web hosting from the fantastic hosting provider, Lunarpages.  This mix of the greatest help desk ever with the best web hosting in all the land is a combination that can not be ignored.

Why go with TremenDesk?

TremenDesk is a flexible, stand-alone, fully-featured help desk solution, powered by Lunarpages Web Hosting.TremenDesk offers technicians and users alike a powerful yet easy-to-use component to handle any customer service environment. From small to big businesses, TremenDesk’s AJAX-based interface offers an extremely-comprehensive alternative to the competition straight out of the box. If you need to optimize your support performance or are looking for a simple choice that will not require days or even months to set up, install, or learn, TremenDesk is the perfect solution and can be hosted on your own domain name.

Why go with Lunarpages?

Lunarpages Web Hosting launched in 1998 in order to provide affordable and reliable hosting for personal websites, small business, ecommerce shops, Fortune 100 corporations, dedicated customers, and more. Lunarpages hosts the biggest and the best in the industry, utilizing the knowledge that has made us the largest web host in the world. Since 1998, Lunarpages has tailored each web hosting solution to fit the unique needs of our clientele, ensuring that every level webmaster can build, design, and launch their businesses and projects with our help every step of the way.

With a 30 free trial, why haven’t you tried TremenDesk out yet?

So, keep it in mind, that when you pick up your own TremenDesk hosted help desk – you are not only getting the best help desk application on the market, you are also getting the best hosting plan for that script out there.

The TremenDesk Help Desk gives you many helpful functions when working on various tickets in the various help desks you may setup.  Here is a walkthrough of some of the basics.

Tickets can be set to several different statuses and serve various functions. Here are some of the most common examples:

• Locked – No one but the person who locked the ticket can see or answer it. Just remember, you will need to "unlock" the ticket once you are done with it, if you wish others to be able to view it afterwards.
• Assigned to – Using this ticket status you can assign a ticket to one specific user to handle.
• Awaiting Tech – This status sets a ticket as awaiting a response from your side, as the TremenDesk owner. For example, if a member of your staff has not answered the ticket yet, it would list as ‘awaiting tech’.
• Awaiting User – This status sets a ticket as awaiting a response from the person who submitted the ticket. Once it has been assigned this status, it will be taken off the open queue for a desk.
• Watch – You can watch any ticket that is received to the TremenDesk, ticket by ticket. Once you have decided to do so, you will receive e-mail updates any time the ticket has been modified or replied to in any way, and it will also be added to your Dashboard for review.

The same applies for assignments, awaiting, and watches, which are also not ticket statuses.

Read the rest of this entry »

Are you looking for Help Desk software?  Now there are many choices out there, from small to large – but only one gives you the benefit of being low in maintenance and high in value.  That help desk system is none other than TremenDesk.

There is no need to learn Perl, PHP, or any other complicated scripting language to use this fantastic help desk solution.  Oh no, you see it is a “hosted” help desk suite.  What this means for you is that the install and the upkeep on the back end is all managed by the dedicated TremenDesk administrators.  All you have to worry about is keeping your customers happy through the help desk interface that TremenDesk provides. 

Give the 30 day free trial a shot, there is no credit card needed, and this way you can see what many have already seen, TremenDesk is by far the best hosted help desk system out there today. 

Are you looking for a help desk?  Out of all the options out there, I think TremenDesk gives you the most bang for your buck.  Don’t take my word for it though – check out these awesome tutorials I found on their site:

Better Manage User Help Desk Permissions

The TremenDesk hosted help desk application allows you to better control your user’s help desk permissions.  Queue permissions are actually nested under the Tickets Management administrative permission. To grant a user access to all queues, check the Tickets Management checkbox:

How to Blacklist Bad Tickets in Your Help Desk

The TremenDesk all-in-one help desk solution, excel and outperforms the competition when it comes to filtering out junk.  One way it keeps spam and un-wanted tickets at bay is through blacklisting.

User Levels in TremenDesk

I recently got an e-mail from TremenDesk user who wanted to know more about how the user levels are the same, and different – and what is the use for each.  To help you understand the various user types in TremenDesk, check out this list, from the most common, to the most unique.

Get Help Desk Tutorials by E-mail (for Free!)

You can now get e-mail updates when the TremenDesk News site is updated. Enabled today, e-mail newsletters will be sent out once a day when a new post has been made to this site.  This means that every tutorial, tip, or how-to that is posted here will be delivered right into your e-mail inbox.

Replace Your E-mail Mess with TremenDesk

Many people just look at TremenDesk as one of the best stand-alone and fully-featured help desk solutions out there.  Don’t get me wrong, it does that job extremely well, but some of our users have been thinking outside the box and using it in unique and interesting ways.  Need an example?  What about people who use TremenDesk to replace their e-mail system?

TremenDesk is a powerful self-hosted help desk application that is well worth the time and money.  Why?  It’ll cut your costs in half and save you bucketloads of time.  You can try it for free (no credit card needed) at TremenDesk.com.

You can say goodbye to mailto links and mail forms once you get a solid help desk solution like TremenDesk in place. 

This hosted trouble ticket system is by far superior than the rest.  One thing that a help desk can help you accomplish is removing un-necessary contact forms and e-mail links from all over your page.  With a help desk in place, you can send anybody who needs to contact you over to there. 

For those who don’t want to give up on the “way things were” you can also map e-mail addresses to specific queues inside of the help desk interface, so then you get the best mix from both worlds. 

TremenDesk also servers as a solution for lost for forgotten about e-mails.  Have you ever happened to be writing an e-mail reply to a customer inquiry and when you have hit "send", another member of your team has already dealt with the problem?  In TremenDesk it doesn’t happen.  Your conversations are saved in ticket form via your own personalized help desk.

By far TremenDesk is the trouble ticket solution.

Quick responses make our lives easier, because they can sum up a general thought or idea on a topic all at once.  Of course though, as with any good thing, you have to remember to use it in moderation.

When to use a Quick Response

• For general fact gathering to help the customer
• To pass along generic notices or updates

When not to use a Quick Response

• When a customer or client is mad or upset
• When you need to give a more personalized response
• For specific troubleshooting steps unique to that person

Better knowledge of when to or when not to use a quick response on your own help desk setup is a good thing to keep in mind.  Some customers, if they pick up on the fact, become very annoyed with it.  So as a general rule of thumb – make sure you use it only for general topics or requests.