Are help desks only for questions? 

Now sure, many help desk out there are mainly focused at clients or customers sending in their questions – however applications like TremenDesk could really be used for much more. 

Things to keep in mind when setting up your help desk would be…

What are your clients’ demands?  Do they need to reach you for support, or do they need something else?  Many help desks out there are setup to receive things like feedback from projects, advertising requests, and much more than just your common Q and A.  So that might be something to keep in mind when it comes to setting up your own hosted help desk.

The thing to remember is that your only limitation is your own imagination, and as long as you are meeting the customer’s needs, you should be set.